Service that goes beyond the sale.
“You will be judged by what you do, not what you say.” So to this end we strive to provide the best customer service we can.
What we aim to provide, at a minimum.
Answer the phone
Yes, we answer the phone. No automated attendant at Alliance Test.
Keep our promises
Don't make promises unless you will keep them. We always try to do what we say and say what we will do. This reduces everyone's stress level, and things are so much easier when you know what to expect in advance.
Listen to customers
We spend a lot of time on this — with our customers' interests always foremost in mind. Have a question? A problem we can solve? Just ask.
Deal with complaints
By doing all of the above proactively we hope to avoid causing complaints. But no one is perfect and we do not live in a perfect world. So if you have a complaint please let us know: we will do our best to fix it, and whatever we need to do to avoid it in the future.
Be helpful
Even if there's no immediate profit in it. Yes, we are here to help. We are good at what we do and have a lot of knowledge that we are happy to share.
Take the extra step
We love a challenge and we are good at doing whatever it takes to solve a problem or meet your needs. We will do whatever we can to help, no question.
For immediate attention please call us directly.
Where to go next
Frequently Asked Questions
Warranty terms, calibration, international shipping and how we pack sensitive equipment.
Read the FAQWarranty & Terms
Our terms and conditions of sale, limited warranty, and legal notices in full.
View termsReturn Authorization (RMA)
Need to return a unit? Start here and our team will guide you through the process.
Request an RMAQuestions about an order?
Call us and speak to someone who knows test equipment — no automated attendant.